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Orders & Delivery

This web site is owned and operated by Amulet City. By using this website, you signify your agreement to these website terms and conditions of use. Please read the terms in full before you use this website. If you do not agree to these Terms of Use, please do not use this website. Using the web site implies that you accept these terms. We reserve the right, at our discretion, to change, modify, add to, or remove portions of these terms of use at any time. We suggest that you review these terms of use periodically for changes, as we do occasionally update this site. You are responsible for reviewing these terms and conditions regularly in the future for the purpose of this website.

Item Prices

All prices on our online store accept payment in Ringgit Malaysia (RM). The price displayed on this website represents the actual price, exclude delivery charged to the rest of the world using Registered Pos Laju with tracking number, and oversea order will be dispatch by (EMS) Express Mail Service via Pos Malaysia with tracking number.

Please be assured of our every effort to ensure the accuracy of the pricing within this site. However, if an error is made and an item is listed at an incorrect price, we maintain the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price. We will notify you when we process your order by sending you an Order Confirmation with the correct pricing invoice via email for your approval.

All current price listed within this site are subject to change without prior notice and we, therefore, reserve the right to change prices displayed for products on our website at any time.

 

Methods of Payment

PAYMENT TERMS - We accept Paypal, Mastercard, Visa and Amex. Your credit card details and information are secured. Your payments transaction for your order detail will be securely provided by Paypal when you checkout from the product order screen. 
 
If you choose to pay your online order by direct bank transfers or by (TT) telegraphic/wire transfer, we will provide you with an email containing our bank account details. If payments have been made, please provide proof for us to check into our bank account. We will send you an email confirmation after the payment is received, and your order will be processed immediately. 

Shipping & Delivery

Amulet City offers worldwide shipping on all items in our online store. All packages are shipped discreetly in plain packaging, carefully packed to ensure your items arrive in good condition. You will receive a tracking number for each package that ships separately.

Malaysia - Domestic Delivery

All orders between West and East Malaysia are shipped using Poslaju. Delivery takes up 2 to 5 business days. Tracking numbers will be provided after we have sent your package. Please note that orders are shipped and delivered on business days only (Monday – Friday) except the first Saturday of the month and public holidays.

 

International Delivery

For international order, packages will be sent by (EMS) Express Mail Service via Pos Malaysia (unless otherwise specified). Tracking numbers will be provided after we have shipped your package. Please refer to the information given below for the Estimated Delivery Time:

1. Brunei Darussalam and Singapore 

4 - 10 working days

2. Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia and Vietnam

4 - 10 working days

3. Australia, Bangladesh, China, Fiji, India, Japan, Macao, Mongolia, New Zealand, North Korea, South Korea, Taiwan and Sri Lanka 

5 - 11 working days

4. Other countries 

6 - 11 working days

Notes:

The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days. If packets subjected to customs inspection and clearance may incur an extra 48 -72 hours.

Items may be subjected to other control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country.

 

All packages will be shipped by registration packet with tracking for speedy and reliable delivery to the comfort of your home or office.

 

All orders will be ship out during weekdays except during public holidays. After your package gets shipped, you will receive an email confirmation along with the tracking number. You may track and trace your package from the following link: Click here

 

To ensure speedy and punctual delivery of the package, please provide the correct address & contact number.

 

If your package doesn't show up by the above mentioned days,

 

1. be sure you entered the correct delivery address that you placed your order, and your mailing address is different from your invoice address. 

2. be careful of the package size of your order. Most small packages probably don't fit in the mailbox. Often, your package is at your local post office waiting for you. So be sure that the postman leaves a note saying you have to pick it up at your local post office. You may need to bring that note or identification to pick up the package.

3. sometimes the postmen forget to leave a note, so check directly at your local post office if your package does not arrive by the estimated delivery time stated above. 

If you have any questions regarding your order, please email amuletcity@gmx and remember to include your full name and address.

Damage Item

If your item arrives damaged due to mishandling, we will do our best to refund or replace it quickly and at no cost for you. For fastest service, please notify us within 24 hours after receipt of the damaged item, we will require proof of damage either with digital photos email to us or with ordinary photographs sent by standard mail. We will refund or replace and cover all shipping costs, and If we are unable to replace the item, we may ask that you return the damaged item to us, a full refund will be issued. (If We Do Not Receive Proof Of The Damage Item's Within 30 Days After Delivered, You Will Not Be Able To Have Your Refund Or Replacement From Us).

Return Policy

Amulet City gladly accepts returns policy within 30 days of the original sales receipt of the delivery date. The item must be returned in proper original and unopened packaging. We will not refund for any open package, and not packaged in their original packaging when returned to us. Unless the item it's proved to be fake, we offer 100% of your money back.

 

We will refund the full amount of your purchase (including return shipping costs). Please make sure the items were in good condition when you received them. If your return does not meet the requirements listed, we will not be able to issue a refund, and the package will be sent back to you.

Payment Refund

To receiving your refund, your return item will be verified with all of the conditions that have been met, and you will receive a Payment Confirmation email from us. Refund times depend on the payment method used when purchasing:

 

● Pay with Credit Card: Credit card purchases will only be refunded to the same card used for the original purchase. Refund times will depend on the card company's policies. We assure you that the currency date for the credit will coincide with the date of the original payment. Therefore you will not be charged any interest fees.

 

● Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation email (to your credit card account which you sign-in with Paypal).

Guarantee

Amulet City guarantees its valuable customer that all of our amulets are obtained from the Temples in Thailand and are 100% genuine. All amulets come with the one you selected. We focus on offering in good faith with every piece of amulets charted by highly revered guru monks and spiritual masters before it is released from the temples. However, if you have any questions or problems, please contact us. We make sure all issues are handled promptly and professionally.

International Orders

Amulet City Online Store gladly accepts orders from around the world. We value every single customer. Customer satisfaction is always our top priority. We'll ship almost anything on our site to anywhere around the world. All international packages will be sent (EMS) Express Mail Service by Pos Malaysia (unless otherwise specified). An online tracking number will be provided, which used to trace the package or parcel from around the world on the website.

Our site operates in Ringgit Malaysia only, and all prices are shown in RM. If you would like to know the exact exchange rate between your original currency against the US Dollar or other currencies, please click here to look up for the exchange rate online. Besides, please note the exchange rates may be slightly different as each bank determines the exact exchange rate that you will pay, but in general, it will match very closely with the going exchange rates on XE.

Overseas Customers: Please note that when once your orders placed, shall not be cancelled when the item has been shipped. When placing an order, you will be responsible for any custom fees, import duties, and other incurred regulations in your country, in which your order will be shipped. These charges are to be borne by the recipient.

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